*Shipping Update:
Severe weather delays and UPS Service Guarantee suspense due to pandemic:
Your package will be shipped out on time from our warehouse. Due to the severe weather conditions in the United States, any delays with your package is beyond our control. If you do experience any delays with your package, rest assure that UPS is working hard to get your package to you as soon as possible. For more information, click on the links below:
1. UPS Service Guarantee
2. UPS Service Alerts

The Salon Outlet offers a 30-day Satisfaction Guarantee. Customers are able to return new and unused products in original factory condition for any reason within 30 days from the date of purchase. Please note that all returns must be pre-approved by The Salon Outlet with a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. The customer is responsible for returning shipping cost, sufficiently packing, insuring, and returning the item in "new" condition; used products will not be accepted. The Salon Outlet will either replace the item with an identical product or issue a full refund.

Free Shipping Policy

What Free Shipping Offer refers to?

Free Shipping offer refers to Free UPS Mail Innovations, UPS SurePost® & UPS Ground according to package's weight and dimension, when you enter the address within 48 states (no P.O.Box address), which is excluding Hawaii, Alaska, Puerto Rico and Virgin Islands. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Shipping Policy

Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST/2:00pm CST/3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day.

We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.

Most orders are shipped via UPS or US Mail, p.o. Box address (PO Box) is not accepted. Very small or light orders are shipped First Class mail in padded envelopes or small boxes. This ensures that they will fit into your mailbox. Priority Mail with delivery confirmation is used for larger or heavier packages. Delivery time for Priority Mail is generally 2-4 business days, but the delivery time is best state but not guaranteed. Delivery time for First Class mail is 2-7 business days. Note that these are delivery times after it has been shipped. See above question for processing time.

Non Domestic Orders

Currently, we use UPS Worldwide Expedited® for international shipping to Canada, Mexico and the rest of world.
For the orders of Canada & Mexico, your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 3-7 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.
For the orders of rest of world, your order also will be shipped within 3 business days after your payment detail verification. The Salon Outlet is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment (In general, Custom clearance handling fee & Duty fee).

Can I pick up item locally?

Local Pickup is now available in our City of Industry, CA location. Before coming, contact us first at 1-888-350-1113 during our normal business hours. We have multiple warehouses and will need to check on inventory availability first. After confirming, we will be able to assist you on placing a new order for pick up. We appreciate your understanding.

Return Policy

We are committed to providing our customers with a satisfying shopping experience. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

**Return Conditions**

• Items must be returned within 30 days of purchase.
• Items must be in their original condition, with all tags and packaging intact.
• Items must not be used, damaged, or altered.
• Proof of purchase (such as a receipt or invoice) must be provided.

**Return Methods**

• In-Store Returns: You may return items to any of our retail locations.
• Mail-In Returns: You may mail items back to us.

**Refunds or Exchanges**

• If items meet the return conditions, we will provide you with a full refund or exchange.
• Refunds will be processed back to your original payment method.
• Exchanges will be made based on availability.

**Non-Returnable Items**

The following items are not eligible for return:

• Custom-made products
• Gift cards
• Seasonal items: Customers may return seasonal items after the season has ended, such as holiday decorations.

**Acceptable Reasons for Return**

The following reasons are eligible for returns, but customers are responsible for return shipping costs:

• * Item not as expected: The item may not match the description, be of poor quality, or not meet the customer's needs.
• * Incorrect size or style: The customer may have ordered the wrong size or style, or the item may not fit properly.
• * Unauthorized purchase: Someone may have purchased the item without the customer's authorization, or the customer changed their mind.
• * Gift not suitable: The recipient may not like or need the gift.
• * Excess items: The customer may have purchased extra items or found a cheaper alternative.
• * Buyer's remorse: The customer may have changed mind after purchasing the item and decided no longer want it.

The following reasons are eligible for returns, and our company will cover the cost of return shipping:

• * Damaged or defective: The item may have been damaged during shipping or was defective at the time of purchase.
• * Incorrect order: We may have mistakenly sent the customer the wrong item.
• * Warranty claims: The item may have failed within the warranty period, and the customer is seeking a refund or replacement.

**Other Terms**

• * We reserve the right to refuse any returns that do not meet the return conditions.
• * Refunds or exchanges may take 5-7 business days to process.

**Contact Us**
If you have any questions about our return policy, please feel free to contact us:

• * Phone: 1-888-350-1113 (Mon-Fri 8:00am–5:00pm PST)
• * Email: sales@thesalonoutlet.com

**Refunds**
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@thesalonoutlet.com